Service and Experience design

My team at Conic Group worked with a large power company to improve the process of residential electric vehicle charger installation for customers

My team at Conic Group worked with a large power company to improve the online experience of electrical bill payment and finding payment assistance programs

My ID team partnered with Foxtrot, a high-end convenience grocery/cafe and delivery service, to create innovative customer experience opportunities for both regular and new customers.

The purpose of this project was to evaluate the success of Kohl's Children's Museum’s new outdoor experience called SummerBurst, and help provide insight into the value of the experience and whether the experience should be continued post-covid.

This qualitative data-analysis project was meant to find insights into patterns of E-scooter usage vs. ride-hail apps in Chicago. I wanted to determine possible motives for why commuters would choose to ride an E-scooter over ordering from a Ride-hail app, and evaluate how E-scooters should be promoted to become a definitive and attractive alternative to Ride-hail apps.

CandEmo is an emo candy store with mission to "Sugar-coat life so that it sucks less for a little while". This theoretical company sells candy that is themed off of popular songs within the Emo genre, and also supports the mental well-being of its customers by providing mental health resources and standing by the idea that "it's ok to not be ok".